Products

I know Gillman’s is a Lumber Yard, why can’t I find Lumber and Building Materials on the website?  Online Lumber pricing and purchasing is coming soon!  In the meantime, you can count on our Lumber being of the highest quality available at competitive pricing.  Please contact your nearest Gillman Home Center for lumber/building materials inventory and pricing.  A full list of our locations and their contact info is available HERE.

Why is the online price different than the price I saw in the store?  Online Retail Prices can sometimes be higher due to Manufacturer MAPP (Minimum Advertised Pricing Polity) restrictions.  We do all we can to reflect accurate pricing.  There may be issues including MAPP or other data translation issues when a discrepancy becomes apparent.  We will gladly honor the lowest price and take action to fix the discrepancy

Can I get a catalog?  Every product available to purchase through the website is shown on the website.  We do have many other products available to you in store that do not currently appear online.  Those products will be online soon!  If you are looking for a printed catalog, many of our local store locations do offer seasonal catalogs. Find a store near you by using our Store Locator.

Our Sale Catalogs, Sale Ads, and Best Rewards deals can be found HERE.  

Our Rental Catalogs can be found HERE.

Where can I find a Safety Data Sheet (SDS)?  We provide Safety Data Sheets as a courtesy to our customers. A link to request an SDS for an item you have purchased is available on the product page under "More Information."


Purchases

What forms of payment do you accept?

ONLINE:  Our website currently accepts only credit cards and E-gift codes.

IN STORE:  We accept Visa, MasterCard, Discover, American Express, Google Pay, Apple Pay, Samsung Pay, Check, Cash, Gillman Home Center Gift Card.

Can I use my Best Rewards account with online purchases?  At this time, Best Rewards accounts cannot be used online.

Can I use my Gillman Home Center Charge account for online purchases?  At this time, charge accounts cannot be used online.

How can I set up a charge account?

ONLINE:  There is currently no online access for charge accounts.  Your personal account on our website for shopping requires a payment method for each transaction.

IN STORE:  We can set up your business with a charge account, but we do require an application be filled out and credit approval is required.  Please contact your local Gillman Home Center for an application and more info.

How do I apply a non-profit tax id to my online order?  First, you will need to set up an account.  Then call a Customer Service Representative at (833) 800-5906 to find out how to mail, email, or fax your tax exemption certificate.  Once your account is approved as a not-for-profit, you will be able to enter your tax id number on the Shopping Cart page.

Where can I find Gift Cards?

ONLINE:  Online Gift Cards are coming soon!

IN STORE:  Gillman Home Center Gift Cards are available at all Gillman Home Center Locations.

Why won’t my promo code work with my online purchase?  If you found a promo code online at a site like RetailMeNot.com or DontPayFull.com, odds are it is a fake or long since expired.  If your promo code is valid, it may have been a one-time use code, a code for specific products or departments, or it may have expired.  For additional help, please call a Customer Service Representative at (833) 800-5906.


Shipping

Why can’t I ship an item via “Ship to Store”?  Some items may show as not available for the Free Ship-to-Store option. We have eight regional Do it Best warehouses, and each of our stores is stocked from the one closest to them. If the item you're purchasing is not in stock at that warehouse, it can be sent to you via UPS, but will not be available for Free Ship-to-Store. Click here for more information.

Why can’t I ship an item via “Ship to Address”?  Some items may be too large or heavy to ship via UPS. These items will offer Free Ship-to-Store as your only shipping option. Click here for more information.

How do I find out my shipping cost?  If you have your order shipped to a store, there is no shipping cost.  If you plan to have the order sent to you directly, click the "Checkout" button in your shopping cart. You will be given the option of Standard or Expedited shipping, with cost and delivery estimates.

What shipping options are available?  We ship via USPS Priority Mail, UPS Ground, and UPS 2nd Day Air.

Do you ship to destinations outside of the USA?  At this point in time, we only ship to the 48 continental United States, as well as Alaska, Hawaii, and Washington DC.


Your Order

Where can I find my online order status?  Please log into your account to review your order status.

When will my order ship?

DIRECT SHIP TO YOUR HOME:  If you placed an order for direct ship to your home, these usually ship within 24 hours. If we encounter any issue with your order, we will notify you by email or telephone as soon as possible.

IN STORE PICKUP:  If you placed an order for in store pickup, there will be an anticipated pickup date on your receipt.  You will receive a “Ready for Pickup” email when your order arrives.


Wrong/Damaged Items

I just received my order and you sent the wrong item!  Our shipping accuracy rates are over 99%. But every once in a while, we do make a mistake. If we made an error with your order, we sincerely apologize. Please call a Customer Service Representative at (833) 800-5906 and we will work to get it taken care of as quickly as possible.

My order arrived damaged, what should I do?  If your order was shipped directly to you, please call a Customer Service Representative at (833) 800-5906.  If your order was sent Free Ship-to-Store, please inspect your product(s) before leaving the store. If you notice the damage only after leaving the store, please return it to the store immediately. The store will contact us and go over your options with you.


Returns and Refunds

We want you to be thrilled with your purchase.  However, if you need to return or exchange an item we are here to help.

How do I return an item I purchased online?  Please see this page for return methods.

Why isn’t my credit card showing my refund?  We do refund credit cards immediately. However, please note that your card's issuing financial institution has a certain amount of time before they are obligated to apply that amount to your account. Some banks will do it within a day, but most take 3-7 business days. 

What is your return policy for in store purchases?  We are glad to refund or exchange most new and unopened merchandise with proof of purchase within 90 days of the original purchase date.  Custom mixed paint, cut to length materials are not returnable. 

Special order materials are not returnable, unless we are able to return them to the supplier, in which case restocking fees may apply.

All power tools and outdoor power equipment are non-returnable.  Warranty issues must be directed to the manufacturer.

We will do our best to assist you in contacting the manufacturer.

If you don’t have your original receipt, in most cases we will be able to assist you in retrieving your receipt for items recently purchased.  In the case that a receipt cannot be obtained, GHC at its discretion may issue in-store credit for the item’s current selling price.

In store purchases made with a credit card must be returned to the same credit card.  In store charge purchases will be credited back to store charge account.  Debit card purchases will be returned as cash or store credit.  Cash returns will be returned in cash.  For large amounts, we may need 24 hours.  Check purchases will be returned as cash or store credit, no sooner than ten days after purchase.


Changing/Cancelling Online Orders

How do I change my order?  Our system does not allow for changes to an order once it is placed. If a change needs to be made, please contact a Customer Service Representative at (833) 800-5906 to cancel the order, and then place the correct one online.

How do I cancel my order?  We are able to cancel an order until it ships. If you need to cancel your order, please contact a Customer Service Representative at (833) 800-5906.


Customer Service

Who do I contact for customer service?

ONLINE:  You can reach a Customer Service Representative toll-free at (833) 800-5906. You can also contact us here.

IN STORE:  All Gillman Home Centers will be happy to help you with any problems or issues.  You can find the contact information for all stores HERE.